Help Centre
All your frequently asked questions, answered.
You’ll find detailed information on our help pages for accessing and managing your tickets, detail on performances and productions and information on RBO Stream, our streaming service.
If you are unable to attend a performance and would like to return your tickets for re-sale, please visit our ticket refund page for more information.
Tickets
Find out more about purchasing tickets, member exclusives and accessible ticketing.
How Do I Buy Tickets for Performances, Events and Tours at The Royal Ballet and Opera?
When can I buy tickets for performances at the Royal Ballet and Opera?
How can I find out how many tickets are available for a performance or event?
How can I purchase tickets to sold-out performances?
How do I access my tickets?
How Do I Book Access Tickets?
How do I get access to Friends' tickets and events?
Can I Exchange or Give My Ticket to A Friend If I Cannot Make the Performance?
How do I use Ticket Protection?
Can I Purchase a Royal Opera House Gift Certificate?
Can I access any ticket deals?
Why do ticket prices change?
Website
How do I access my account on the Royal Opera House website?
How can I update my marketing preferences and account details?
I am having a problem with the Royal Opera House website. Can you help?
Performances and events
Find out about our auditoriums and what it is like to attend a performance at the Royal Opera House.
Are there accessible performances?
Are there family-friendly performances?
How long is the performance and when is the interval?
Where can I find information about casting and cast changes?
Are children allowed to attend a performance?
Is There a Dress Code at The Royal Opera House?
Can I use opera glasses?
How Do I Buy a Royal Opera House Programme?
Can I Eat or Drink Inside the Auditorium?
Is photography allowed during the performance?
How can I buy a programme?
Can I Go on a Backstage Tour?
Our building
Find out more about how to get to and around our building, including our restaurants and shops.
How Do I Get to The Royal Opera House?
What will I find in the building?
Is the Royal Opera House Building Accessible?
Can I store my bicycle at the Royal Opera House?
When is the building open?
Where is the Royal Opera House Shop?
Can I visit the restaurants and bars without a ticket?
Our Piazza Restaurant and Rooftop Bar, our ground floor café and our bars are open to the public and ticket holders alike. We have three other restaurants where ticket holders can dine before the performance and during the interval. These restaurants must be booked via our online booking system. Alternatively, you can email restaurants@roh.org.uk or call 0207 212 9254. Our Piazza Restaurant is open from midday and other restaurants are open around performance times.
Facilities
Find out about the facilities available within our building for both visitors and ticket-holders.
Can I bring luggage or bags with me?
Are there gender-neutral toilets?
Are there baby changing facilities?
Can I Pay with Cash?
How Do I Enquire About Lost Property?
Other ways to watch
Can I Stream Royal Opera House Performances at Home?
Can I See a Royal Opera House Production at My Local Cinema?
Contact
The Royal Ballet and Opera are committed to providing excellent customer service for all. Do contact us if you would like to share any feedback from your visit to us.
For ticket enquiries
Contact the Box Office by phone (lines are open Monday to Saturday 10am–6pm) or by email (available at all other times).
Email – boxoffice@roh.org.uk
Phone – +44 (0)20 7304 4000
For all other enquiries
Email our customer services team – customerservices@roh.org.uk